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Policies 

PRIVACY AND SECURITY

Our Privacy Policy has been developed to ensure that the information that you leave during your visit to Brettwood's website is kept strictly between us.  If you ever feel that we're not abiding by our policies, please email us at brettwood@bellnet.ca or call toll free at 1-800-799-2199.

Brettwood is the sole owner of the information collected on this website.  We will not sell, share or rent this information to any other website, business or person.

Customer Registration: In order to purchase products from our website, you will be asked to register an account with Brettwood.  Registration requires that you give your billing, shipping and payment information.  This information is used only to process your order and to contact you about the products or services you requested.

Brettwood uses Secure Sockets Layer (SSL).  This is a 128-bit encryption technology, which ensures that only Brettwood can read your personal information.  We accept online payment via PayPal or credit card (Visa & MasterCard), through our secure online portal.  Your credit card information is not recorded in our system, nor do we have access to it at any point.  All measures used are to protect customers and Brettwood alike from fraudulent credit card activity.  

*We do not accept credit card payments over the phone.

RETURN POLICY

We want to ensure your complete satisfaction with your purchase.  If something is wrong with your product, follow these easy steps for a full credit. Just return unused tools in their original packaging within 30 days of purchase for full credit of product price plus applicable taxes or equal exchange.  Tools/machinery and components must not show signs of abuse, misuse, modifications, cracked or cut cords, dents, scratches or damage by fire, mud or other foreign matter. Shipping charges are non-refundable unless you had to return the product because of our error. 

Get a Return Merchandise Authorization (RMA) number by contacting our Customer Service Department by email at brettwood@bellnet.ca
.

Write the RMA number clearly on all packages to be returned. If the number is not on your package it will not be accepted.

In your package include a short explanation of why you are returning the item and a copy of the invoice so that we can properly credit your account. You will be credited for the return by the same method in which you paid us.

No credit will be issued for returns that have been altered or abused.

No freight collect or COD returns will be accepted. Send all returns prepaid and insured for the current value of the product.

Returns should be addressed to: Brettwood Machinery Attn: Returns Dept., 15138 Hwy 62 N, Box 401 Madoc, ON K0K 2K0

PRICING POLICY

We take extra effort to ensure that our pricing and product information is accurate and up to date, but from time to time we do make errors. In the event of an error we do reserve the right to make the necessary correction to the pricing, typographical or printing mistake. Prices are subject to change without notice and subject to stock on hand.

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    Brettwood Machinery Works Ltd.
    15138 Hwy 62 N
    Madoc, Ontario, Canada
    K0K 2K0
    Phone: 1-800-799-2199
    Email: brettwood@bellnet.ca

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